Frequently Asked Questions (FAQ) – nayked-clothing.com

Welcome to the Nayked Apparel experience. We’ve compiled a list of the most common questions about our products, policies, and processes to help you have a seamless journey with us. If you don’t find your answer here, please reach out through our official contact channels.

1. What is Nayked Apparel?
Nayked Apparel is the core brand behind nayked-clothing.com. We focus on creating high-quality, thoughtfully designed essentials that prioritize comfort, sustainability, and timeless style. Our collection is built for everyday life, offering versatile pieces that form the foundation of a modern wardrobe.

2. Where do you ship?
We currently offer shipping to a wide range of countries. During the checkout process, you can enter your destination to see if service is available to your location and to calculate any applicable charges. We are continuously working to expand our global reach.

3. What are my shipping options and how long will delivery take?
We offer several shipping tiers to suit your needs, from standard to expedited delivery. Once your order leaves our fulfillment center, delivery timelines will depend on your selected method and destination. You will receive a confirmation email with tracking information as soon as your order is on its way.

4. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We accept returns and exchanges for most items within a specified period from the delivery date, provided they are in original, unworn, and unwashed condition with all tags attached. Please initiate your return through our website portal for instructions. Note that original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or defective.

5. How do I track my order?
Once your order has been processed and shipped, you will receive an email containing your tracking number and a link to monitor its progress. You can also log into your account on nayked-clothing.com to view the status of all your orders.

6. What sizes do you offer?
Our sizing is designed to be true-to-fit and contemporary. We offer a comprehensive range from XS to XXL for most styles. To ensure the best fit, please consult the detailed size chart available on each product page. This chart provides specific measurements in inches/centimeters for each garment.

7. What materials are used in your clothing?
We are committed to quality and responsibility. Our fabrics are carefully selected and often include blends of natural fibers like organic cotton, Tencel™, and recycled materials. The specific fabric composition for each item is listed in the product description.

8. How do I care for my Nayked Apparel garments?
To ensure your items maintain their shape, color, and quality, we recommend following the care instructions found on the label inside each garment. Generally, washing in cold water, using a gentle cycle, and air-drying or tumble-drying on low heat is advised for most pieces.

9. What if my item is defective or incorrect?
Your satisfaction is our priority. If you receive a defective product (e.g., a manufacturing flaw) or an incorrect item, please contact our support team immediately. We will cover all associated shipping costs to resolve these issues promptly at no charge to you.

10. How secure is my payment and personal information?
We take data security extremely seriously. Our website uses industry-standard SSL (Secure Sockets Layer) encryption to protect all your personal and payment information during transmission. We are compliant with relevant data protection regulations and never store your complete payment card details on our servers.

11. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout.

12. Do you offer gift cards?
Yes! Digital gift cards are available for purchase on nayked-clothing.com. They are delivered via email, never expire, and can be used for any product on our site, making them the perfect gift for any occasion.

13. Can I modify or cancel my order after placing it?
We aim to process orders quickly to get your items to you fast. If you need to modify or cancel an order, please contact us immediately. We can only make changes if the order has not yet entered the processing stage. We will do our best to accommodate your request.

14. Are your products ethically made?
Ethical production is a cornerstone of our brand. We partner with manufacturers who share our commitment to safe working conditions, fair wages, and ethical labor practices. We believe in transparency and are dedicated to continuous improvement in our supply chain.

15. How can I stay updated on new collections and promotions?
The best way to stay in the loop is by subscribing to our newsletter at the bottom of our homepage. Follow us on our social media platforms for the latest launches, style inspiration, and exclusive subscriber-only offers.

Thank you for choosing Nayked Apparel at nayked-clothing.com. We are dedicated to providing you with exceptional products and customer service.